Refund & Return Policy

Thank you for shopping at Resume Creator Hub. We take every order seriously and are committed to your satisfaction. Please read this policy carefully before completing your purchase.

All products sold on Resume Creator Hub are digital downloads and Canva template links available on our website.

• No physical items are shipped under any circumstances
• Download access and/or Canva template links are provided immediately after successful payment
• Products are accessible via your order confirmation page, registered email address, and/or your account’s My Downloads section

Due to the nature of digital products, we are unable to accept returns or exchanges once a file, download link, or Canva template access has been delivered and/or accessed. This policy is standard practice for digital goods and is in line with consumer protection guidelines applicable to digital downloads.

We strongly encourage you to review the product title, description, and preview images before purchasing. If you are unsure whether a template is suitable for your needs, please contact us at [email protected] before completing your purchase — we are happy to help.

A) Download or Access Issue

If you cannot access your download link or Canva template after payment, contact us immediately. We will investigate and restore your access as quickly as possible. Before reaching out, please check your spam or junk folder for the order confirmation email.

B) Duplicate Purchase

If you accidentally purchased the same product more than once, please contact us with your order number(s) and the email address used at checkout. We will review and process a refund for the duplicate transaction where verified.

C) Technical Payment Error

If payment was successfully charged but your download or template access was not delivered due to a technical error on our platform, we will fix access immediately or review the case for a resolution. We take payment errors seriously and will always make it right.

D) Significantly Not as Described

If the product you received is materially and significantly different from what was described or shown in the product preview, please contact us within 7 days of purchase with details and screenshots. We will review your case fairly and work toward a resolution.

To ensure the template is right for you before purchasing, please review:

• Product title and full description
• Template preview images (shown on the product page)
• Technical requirements: a Canva account is required (free or Pro) to edit the template
• Intended use: templates are for personal use only unless a commercial license is purchased
• If unsure: contact us at [email protected] before purchasing

We aim to respond to all support requests within 24–48 hours (business days). We understand that resume and job application timelines are time-sensitive, and we treat every support case with urgency.

For any download issues, order questions, or support requests, please contact us at:

Email: [email protected]
Contact Page: resumecreatorhub.com/contact-us/

Please include your Order Number and the email address used at checkout in your message. This helps us locate your order and resolve your issue quickly.